April 2020


COVID-19

As a family owned and operated business, our number one priority has been and will continue to be the well-being of our customers, staff and their families.

We are still committed to ensuring that all orders are being prepared for despatch in the safest way possible and we are working very closely with our courier partners to ensure they are doing the same. We would also like to reassure customers that we are taking all necessary steps to follow the guidance given by the government and the World Health Organisation at this time.

Customer Service, Website & Warehouse

We continue to be committed to getting your orders delivered to you in a timely manner. Our website and warehouse remain open and operating, albeit with reduced staffing levels.

As we continue to support our staff during this time, we have made the decision to reduce our customer service operational hours to 10.00am - 15.30pm. Our team will be available during these times to take your calls and answer your emails.

Our Warehouse

In order to maintain social separation, with immediate effect, we have decided to close our warehouse to visiting customers. Collections of orders from our reception area can be organised by prior arrangement.

We are continuously monitoring the situation and the advice given by the government and the World Health Organisation and are aware that as this changes we may have to make further adjustments to our operations. As we continue to deal with these challenging and uncertain times, we will of course do our best to keep you updated as much as possible as we react to new advice and guidelines.

We would like to take this opportunity to thank you all for your continued support.

With best wishes,

Roger Barlee and David Lanning